Frequently Asked Questions
What Sizes Do You Offer?
Our pieces are designed to flatter a range of body types and are available in multiple sizes. You can check the size guide on each product page for the best fit.
How Do I Know Which Size To Choose?
We recommend using our size chart and comparing measurements with a similar piece you already own. If you need help, our team is always happy to assist.
Do Your Dresses Fit True To Size?
Most JanbyJan pieces fit true to size and are thoughtfully designed to flatter naturally while remaining comfortable to wear.
What Materials Are Used In Your Pieces?
We carefully select quality fabrics that feel soft, breathable, and luxurious while maintaining structure and elegance.
How Long Does Shipping Take?
There is a walk-in store where you can shop beautiful pieces and pick up immediately.
However, some pieces are ready to wear, while custom pieces are processed within 5-14 business days depending on how complex the style is.
Delivery times may vary depending on your location and shipping method selected at checkout.
Regardless, We are committed to getting you your JanbyJan piece in the fastest possible time.
Do You Offer International Shipping?
Yes, we ship worldwide so women everywhere can enjoy JanbyJan.
Can I Return Or Exchange My Order?
Yes. We accept returns and exchanges within our return window as long as items are unworn, unwashed, and in original condition.
How Do I Care For My Janbyjan Pieces?
We recommend gentle handling to maintain the quality and longevity of your pieces.
Will Sold Out Items Be Restocked?
Some styles may return, but many of our pieces are produced in limited quantities. Once a size sells out, restocks are not always guaranteed.
How Can I Contact JanbyJan?
You can reach us anytime through the WhatsApp icon on the website, Instagram, our Contact page or customer support email, and our team will be happy to help.